My Client is based in Leamington Spa is looking for an Administrator Assistant to join their team.
You you be providing administrative support, dealing with a variety of administrative tasks in a professional and efficient way ensuring high level customer service is delivered at all times.
You will be dealing with all inbound and outbound correspondence ensuring you meet the required quality standards.
You will ensure all actions are processed in line with all rules and regulations including those set by FCA, CPR and SRA
You will be responsible for ensuring that every customer receives a positive customer experience on every contact
You will assess and resolve administrative enquiries or requests primarily in writing by electronic channels to ensure that the customer requests/enquires are resolved at first point of contact.
You will be dealing with a variety of administrative tasks such as letters/faxes/emails from customers, third parties,and debt management companies
You will be responsible for accurately maintaining company systems so that any information given, actions taken relating to any customer enquiry are logged and followed up within agreed SLA's.
Opening daily post and distribute post to collections and litigation teams.
We value all applications, however due to the volume of response we are currently receiving; we are only able to contact candidates whose skills and experience closely match the requirements of our clients.
Staffpoint is an equal opportunities employer who is acting as recruitment business with respect to this role.
By applying for this role your details will be added to the Staffpoint database.