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Commercial

Sunday, 23 July 2017 23:56

Customer Service Advisor

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My client, a successful and rapidly expanding company is looking for a customer service advisor to join their team. You will be speaking with people over the phone, to negotiate the repayment of outstanding balances on their accounts. The ideal candidate will have an excellent telephone manner, be empathetic as well as a good negotiator. My client is happy to give full training to those who possess exceptional customer service skills and there are genuine prospects to progress within the business for those who consistently perform well. Staffpoint is an equal opportunities employer who is acting as a recruitment agency…
Sunday, 23 July 2017 23:55

Customer Service Advisor

Written by
My client is looking for an enthusiastic and motivated customer service advisor to join their team. Working on behalf of one of their key clients, you will be taking inbound calls and making outbound calls to give first class customer service covering a wide range of customer queries including: personal details and address amendments, direct debit/payment method changes, settlement/balance enquiries, partial/full payment, mileage amendments, vehicle collection enquiries and complaints in relation to finance agreements. Ideally you will have previous call centre experience, possess excellent customer service and telephone skills as well as understanding the importance of call quality and company…
Sunday, 23 July 2017 23:49

Quality and Compliance Assistant

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My client is looking for an experienced quality and compliance assistant to join their team during a period of exciting growth. The purpose of the role is to monitor calls made by the collections team and score them, ensuring that set quality and compliance targets are met at all times and providing feed back to Team Managers where improvements could be made. You will respond to queries on compliance issues on anti-money laundering legislation and other regulatory requirements as well as draft responses to complaints and log all relevant information. In addition to this, you will document and maintain all…
Sunday, 23 July 2017 23:48

Quality and Training Manager

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My client, a successful and established financial services company is looking for a Quality and Training Manager to join their team. The purpose of the role is to be accountable for overseeing the training and coaching of customer services and sales teams through the successful leadership a team of Training and Quality Specialists. To coach and develop direct reports through regular observations of training and coaching sessions to ensure high quality and to ensure that all FCA regulations and contractual obligations are being trained and audited effectively through excellent leadership of your team. In this role, you will be point…
Friday, 21 July 2017 14:44

Legal Secretary

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My client is looking for an experienced Legal Secretary to join their team on permanent basis. You will have previous experience as a Legal Secretary, preferably within Private Wealth (Wills & Trusts) and possess accurate audio and copy typing skills. Your role will require you to manage electronic diaries, organise meetings and make travel arrangements as well as preparing financial information for Accounts. The ideal candidate will have an excellent typing speed, accuracy, excel knowledge and organisational skills as will be working in a demanding team. My client is very busy and needs someone who will be able to pick…
Friday, 21 July 2017 13:31

Customer Service Advisor

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My client, a successful and fast growing business within the financial services sector is looking for a Customer Service Advisors to join their team. The role involves dealing with incoming and outgoing calls and negotiating repayments of outstanding debts from customers. You will be speaking to people, who defaulted on repayments of utility or telecom bills and working out an affordable repayment plan with them. The ideal candidate should have previous customer service experience, preferably office based but candidates from the hospitality and retail sectors will be also considered. You must have an excellent telephone manner and excellent listening and…
Friday, 21 July 2017 13:29

Customer Service Agent

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My client, a successful and fast growing business within the financial services sector is looking for a Customer Service Agents to join their team and work in a Warwick office. The role involves dealing with incoming and outgoing calls, answering enquires about products and services, amending details, changing payment methods and negotiating repayments of outstanding debts from customers. The ideal candidate should have previous customer service experience, preferably office based but candidates from the hospitality and retail sectors will be also considered as full training will be given. You must have an excellent telephone manner and excellent listening and customer…
Friday, 14 July 2017 15:51

Data Entry Staff

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My client near Stratford Upon Avon is currently looking for temporary Data Entry Staff to help them out during busy, summer period. The contract starts on Wednesday 19th July 2017 and it will last around 7 to 10 weeks. Your duties will include ading information into the systems, moving from one system to another, ading information from the orders sheets into the speadsheets, using template files to get the right information etc. You need to be computer literate with good knowledge of Word and Excel. We value all applications, however due to the volume of response we are currently receiving;…
Thursday, 13 July 2017 12:08

Customer Service Advisor

Written by
My client, a successful and fast growing business within the financial services sector is looking for a Customer Service Advisors to join their team. The role involves dealing with incoming and outgoing calls and negotiating repayments of outstanding debts from customers. You will be speaking to people, who defaulted on repayments of utility or telecom bills and working out an affordable repayment plan with them. The ideal candidate should have previous customer service experience, preferably office based but candidates from the hospitality and retail sectors will be also considered. You must have an excellent telephone manner and excellent listening and…
Thursday, 13 July 2017 12:07

Customer Service Agent

Written by
My client, a successful and fast growing business within the financial services sector is looking for a Customer Service Agents to join their team and work in a Warwick office. The role involves dealing with incoming and outgoing calls, answering enquires about products and services, amending details, changing payment methods and negotiating repayments of outstanding debts from customers. The ideal candidate should have previous customer service experience, preferably office based but candidates from the hospitality and retail sectors will be also considered as full training will be given. You must have an excellent telephone manner and excellent listening and customer…
Wednesday, 12 July 2017 23:11

Team Manager

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My client for an experience, self motivated Team Manager to join their growing team. The purpose of the role is to provide all aspects of management and leadership to a team of 15 customer support consultants. You will ensure that organisational and performance targets are met, ensuring all staff adhere to procedures and processes from both the company and client perspective. Your day to day duties will be to: Lead, coach and develop your team Provide a technical reference point for your team Insure the team meet regulatory and legislative requirements Supervising work flow Managing performance to ensure delivery of…
Wednesday, 12 July 2017 23:10

Quality Specialist

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My client is looking for a Quality Specialist to join their team. Key duties the role will be to: Quality Audit Review and champion customer satisfaction within target audience, validate if correct and appropriate process has been followed, provide feedback on audit methodology, complete a sample of quality review required required timeframe, produce quality review and findings reports, Work with support leads and supervisors to identify people and process needs and liaise with training team to determine training requirements. You will monitor team performance, identify areas or improvement and provide feed back. In additional to this, you will work with…
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